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SHIPPING POLICY

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

 

How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap.

We pride ourselves on the quality of our packaging.

What is the range of locations to which TheSilhouetteStore ships their products?

We ship throughout India!

My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.
  • Following are some our trusted courier partners:
    1. Ecom Express – http://www.ecomexpress.in/
    2. Delhivery – http://www.delhivery.com/

What is the estimated delivery time?

We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

  • While we are trying our best to avoid this situation, these products might delay your order. However, in case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
  • If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

Are there any shipping charges applicable on my order?

  • We have standard shipping charges for most addresses.
  • India shipping charges – A flat Rs. 69 charge is applied to all orders below Rs.750, while there is free shipping for all orders above Rs.750.
  • In case of a refund, we will deduct the shipping charge from your order amount and credit the remaining balance into your wallet. 

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